Refund and Cancellation Policy

Last updated: May 23, 2026

1. Agreement regarding the immediate provision of the digital service

By completing the payment for a Zeff Scout subscription (Explorer, Pro, or Max), the User expressly requests and confirms that they wish for the digital service to begin immediately, without waiting for the 14-day withdrawal period to expire.

Furthermore, the User confirms that they have been informed that this request may affect the right of withdrawal, in accordance with OUG 34/2014, Art. 16 lit. (m), regarding exceptions to the right of withdrawal for digital content provided with the prior consent of the consumer.

This agreement is presented and explicitly accepted at the time of payment, before completing the transaction.

2. Goodwill policy — 14 days

Although OUG 34/2014, Art. 16 lit. (m) may exempt digital services from the right of withdrawal when the consumer has expressly requested the commencement of provision, Zeff Scout offers, out of respect for its users and as its own commercial policy (not as a legal obligation), a period of 14 calendar days from the date of payment during which individual Users may request a full refund, without needing to justify the decision.

This goodwill policy is offered as a gesture of good faith and may be modified or withdrawn by the Company at any time, with prior notification. It does not constitute and shall not be interpreted as a waiver of the exception provided by Art. 16 lit. (m) of OUG 34/2014.

This goodwill right applies to any of Zeff Scout's paid plans (Explorer, Pro, Max), both monthly and annual.

3. How to request a refund

To request a refund, send a written request by email to office@zeffscout.ro, with the following information:

• Email subject: "Refund request — [the email you registered with]"
• Full name
• Date of payment
• Amount paid
• Payment method used (optional — we can identify it ourselves)
• Reason (optional, not required)

Alternatively, you can use the Standard Withdrawal Form in the annex at the bottom of this page (in accordance with OUG 34/2014, Annex 2).

4. Refund processing

• We confirm receipt of the request within a maximum of 48 business hours
• The refund is processed within a maximum of 14 calendar days from receiving a valid request
• The money is refunded via the same payment method originally used (usually bank card, via Stripe)
• The appearance of funds in your account depends on the payment processor and issuing bank (usually 1–5 additional business days)
• We do not charge any commissions or administrative fees

5. Exceptions and limitations

Refunds do NOT apply:

• After the expiration of the 14-day period from the date of payment
• For the Free plan (no payment involved)
• For legal entity users who have extensively used the service (B2B — OUG 34/2014 applies only to individual consumers; we will analyze B2B requests in good faith, but reserve the right to refuse them)
• For requests we consider abusive: accounts created repeatedly solely to obtain refunds, extensive use of platform features followed by a refund request, or any behavior indicating a lack of good faith

The Company reserves the right to refuse refund requests that fall within the patterns described above, with the decision communicated in writing by email.

6. Cancelling automatic renewal

Independently of the right to a refund, you can cancel automatic renewal of your subscription at any time:

• From your account: Settings → Subscription → Cancel renewal
• Or by email to office@zeffscout.ro

After cancellation, access to the paid plan remains active until the end of the already paid period. No new charges are generated.

7. Plan modification or downgrade

You can upgrade or downgrade at any time:

• Upgrade: applied immediately, you only pay the pro-rata difference
• Downgrade: applied at the next billing period; the difference for the current period is not refunded (unless you exercise your refund right within the 14 days)

8. Account suspension initiated by Zeff Scout

In the event that we suspend your account due to a violation of the Terms and Conditions, we do NOT offer a refund for the remaining subscription period.

9. Contact

For any questions or refund requests:

• Email: office@zeffscout.ro
• Address: Str. Grigore Ionescu 63, Bl. T73, Sc. 2, Et. 4, Ap. 42, Sector 2, Bucharest, 023674

Annex — Standard Withdrawal Form

(In accordance with OUG 34/2014, Annex 2 — use this form only if you wish to withdraw from the contract)